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Privacy Policy
This document states the Core NAP Privacy Policy. The Core NAP Privacy Policy
applies to customer information maintained by Core NAP, either electronically or
physically. This policy defines the type of information maintained by Core NAP
and how it is used. This policy may change without notice.
Information Required to Order Services
When you choose to order services from Core NAP, you will be asked to provide
certain personal information, such as your name, physical and electronic mail
addresses, phone numbers, domain name and related information we may need to
complete your order, and to correctly bill you.
Information Requests
You may request information via email or via our web site regarding products and
Services, including technical support and customer service. To honor your
request we may ask that you provide certain contact information to allow us to
satisfy your request and to send you information in response.
Disclosure of Information
Core NAP will not sell, rent, trade, or disclose individual Customer information
to any third parties or outside companies who will use the information to
contact you or who will share the information with others without your
permission. It may be necessary to disclose information in special cases when
we have reason to believe that disclosing the information is necessary to
identify, contact or bring legal actions against someone who may be violating
Core NAP policies or may be causing injury to or interference with (either
intentionally or unintentionally) the rights or property of Core NAP, Core NAP
customers, or anyone else that could be harmed by such activities. Core NAP may
disclose or access account information when we believe in good faith that the
law requires it or for administrative and related purposes that we deem necessary
to maintain service and improve our offerings.
Use of Information
The use of a customer’s name, phone number, physical address and e-mail address
is necessary to keep our Customers well informed of maintenance issues,
escalated critical issues and problem resolutions that may arise with in the
course of providing services to our customers, to bill for services or make
inquiries regarding to billing, and to inform our Customers of changes in
services, or new service offerings.
For Customers of our Core T access products, such information as listed above
regarding the physical location of the Customer end of the connection will be
used for installation and maintenance of physical circuit by our vendors. Core
NAP is unable to make any assurances how a vendor may use this data beyond
installing and maintaining the physical circuit.
Correct/Update
If you want to change or modify information you have previously given to us,
please contact us via email (support@corenap.com), or by phone (512 685-0003).
Cookies
Our Web servers may place small bits of text of “cookies” onto your computer’s
hard drive. Cookies enable us to deliver content specific to your account and
services as well as session tracking. After you accept a cookie, it is passed
from your browser to our servers each time you request a page. This cookie
consists of a unique token that contains information that allows the server to
deliver the desired content. Please note that you may configure your Web
browser to warn you before you accept a cookie.
Customer E-mails & Other Data
Core NAP will not read or disclose e-mail content or other data maintained on
Core NAP servers to others unless required by law or deemed necessary to operate
our Services.
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